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Shipping & returns

SHIPPING WITHIN CANADA

Shipping costs to Canada

Shipping Options                                           

2-10 Day Shipping (Orders under $100)                          $15
2-10 Day Shipping (Orders over $100)                            Free
2-4 Day Shipping (Expedited)                                          $20

 

Order Processing

We process orders within 2 business days, excluding weekends and holidays. Pr-ordered items are processed within 2-3 business days of arrival in stock.

Successfully placed orders will receive an email confirmation with the order details. If you do not receive an email, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately at info@bywardcentre.com. We will not be able to make changes to your order after it has shipped.

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order excluding the shipping fee and ask that you re-submit your order.

We are not responsible for shipping carrier delays.

 

SHIPPING COSTS TO THE US

Shipping Options                                       

2-10 Day Shipping (Orders under $100)                      $15
2-10 Day Shipping (Orders over $100)                        Free
2-4 Day Shipping (Expedited)                                      $20
1 Business Day                                                            $30

 

Order Processing

We process orders within 2 business days, excluding weekends and holidays. Pr-ordered items are processed within 2-3 business days of arrival in stock.

Successfully placed orders will receive an email confirmation with the order details. If you do not receive an email, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately at info@bywardcentre.com. We will not be able to make changes to your order after it has shipped.

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order excluding the shipping fee and ask that you re-submit your order.

We are not responsible for shipping carrier delays.

 

INTERNATIONAL SHIPPING

Shipping Options                                              

5-20 Business Days         SHIPPING COST VARIES DEPENDING ON LOCATION

 

Order Processing

We process orders within 2 business days, excluding weekends and holidays. Pr-ordered items are processed within 2-3 business days of arrival in stock.

Successfully placed orders will receive an email confirmation with the order details. If you do not receive an email, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately at info@bywardcentre.com. We will not be able to make changes to your order after it has shipped.

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order excluding the shipping fee and ask that you re-submit your order.

We are not responsible for shipping carrier delays.

Packages may be charged import duties and/or customs fees. These fees are determined by customs officials and are not included in the shipping costs. Customers are responsible for any applicable charges.

 

Return Policy

Items must be unworn, in resalable condition and complete with all
packages. A refund for returns will be made promptly upon receipt of the
item. Shipping charges are non-refundable. The customer is responsible
for return shipping. Return of products will be fully
refunded except original shipping cost. A restocking fee equivalent to
shipping cost will be deducted in case the original shipping cost was free.
Items shipped from Byward Centre can be returned within 30 days of
receipt of shipment.

You may use any shipping method you like as long as a tracking number can be provided.

 

Send returns to:

Byward Centre
38 Byward Market Sq
Ottawa, ON K1N7A2