Shipping & returns
SHIPPING WITHIN CANADA
Shipping costs to Canada
Shipping Options
Ontario & Quebec
Standard Shipping 5-12 Day Shipping $15
Expedited Shipping $30
British Columbia
Standard Shipping 5-12 business days shipping $25
Expedited Shipping 2-5 business days $50
Rest of Canada
Standard Shipping 5-12 Day Shipping $20
Expedited Shipping $50
Order Processing
We process orders within 2 business days, excluding weekends and holidays. Pr-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an email confirmation with the order details. If you do not receive an email, please check your spam filter or contact us for confirmation.
If you need any assistance with your order, please contact us immediately at info@bywardcentre.com. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order excluding the shipping fee and ask that you re-submit your order.
We are not responsible for shipping carrier delays.
SHIPPING COSTS TO THE US
Shipping Options
Standard Shipping 5-12 business days shipping $15
Expedited Shipping 2-3 business days $20
Order Processing
We process orders within 2 business days, excluding weekends and holidays. Pr-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an email confirmation with the order details. If you do not receive an email, please check your spam filter or contact us for confirmation.
If you need any assistance with your order, please contact us immediately at info@bywardcentre.com. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order excluding the shipping fee and ask that you re-submit your order.
We are not responsible for shipping carrier delays.
INTERNATIONAL SHIPPING
Shipping Options
5-20 Business Days SHIPPING COST VARIES DEPENDING ON LOCATION
Order Processing
We process orders within 2 business days, excluding weekends and holidays. Pr-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an email confirmation with the order details. If you do not receive an email, please check your spam filter or contact us for confirmation.
If you need any assistance with your order, please contact us immediately at info@bywardcentre.com. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order excluding the shipping fee and ask that you re-submit your order.
We are not responsible for shipping carrier delays.
Packages may be charged import duties and/or customs fees. These fees are determined by customs officials and are not included in the shipping costs. Customers are responsible for any applicable charges.
Return Policy
Items must be unworn, in resalable condition and complete with all
packages. A refund for returns will be made promptly upon receipt of the
item. Shipping charges are non-refundable. The customer is responsible
for return shipping. Return of products will be fully
refunded except original shipping cost. A restocking fee equivalent to
shipping cost will be deducted in case the original shipping cost was free.
Items shipped from Byward Centre can be returned within 30 days of
receipt of shipment.
You may use any shipping method you like as long as a tracking number can be provided.
We do not accept any returns to orders shipped outside Canada.
Send returns to:
Byward Centre38 Byward Market Sq
Ottawa, ON K1N7A2