Refund policy
Return Policy
- We offer a 30-day return policy. You have 30 days from the date you receive your item to initiate a return.
Eligibility
- Items must be in the same condition as received: unworn or unused, with tags, and in the original packaging.
- You must provide a receipt or proof of purchase.
How to Initiate a Return
- Contact us at info@bywardcentre.com to request a return.
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Returns should be mailed to:
Byward Centre
38 Byward Market Square
Ottawa, ON K1N 7A2 - Returns sent without prior request will not be accepted.
Return Shipping
- Customers are responsible for return shipping costs.
- Shipping charges are non-refundable.
- Refunds are issued for the product only and exclude initial shipping costs.
Questions?
- Contact us anytime at info@bywardcentre.com for assistance.
Damages and Issues
- Inspect your order upon receipt.
- Contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue.
Exceptions / Non-Returnable Items
- Perishable goods (food, flowers, plants), custom products (special orders, personalized items), and personal care goods (beauty products) are not returnable.
- Hazardous materials, flammable liquids, or gases are not eligible for return.
- Sale items and gift cards are non-returnable.
- If you have questions about a specific item, please contact us.
Exchanges
- For exchanges, return your item and place a separate order for the new product.
United States & International Shipment Returns Policy
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The buyer pays all tariffs. The courier will send the buyer an invoice for the tariff due as it becomes available.
- Some orders require a signature as proof of delivery. This requirement depends on the order value and delivery location.
Refunds
- Once we receive and inspect your return, we will notify you whether we approve your refund.
- We will automatically process approved refunds to your original payment method within 10 business days.
- Please allow additional time for your bank or credit card company to process the refund.
- If more than 15 business days have passed since we approved your refund, contact us at info@bywardcentre.com.