Politique de remboursement
Return Policy
- We offer a 30-day return policy. You have 30 days from the date you receive your item to initiate a return.
Eligibility
- Items must be in the same condition as received: unworn or unused, with tags, and in the original packaging.
- You must provide a receipt or proof of purchase.
How to Initiate a Return
- Contact us at info@bywardcentre.com to request a return.
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Returns should be mailed to:
Byward Centre
38 Byward Market Square
Ottawa, ON K1N 7A2 - Returns sent without prior request will not be accepted.
Return Shipping
- Customers are responsible for return shipping costs.
- Shipping charges are non-refundable.
- Refunds are issued for the product only, excluding initial shipping costs.
Questions?
- Contact us anytime at info@bywardcentre.com for assistance.
Damages and Issues
- Inspect your order upon receipt.
- Contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue.
Exceptions / Non-Returnable Items
- Perishable goods (food, flowers, plants), custom products (special orders, personalized items), and personal care goods (beauty products) are not returnable.
- Hazardous materials, flammable liquids, or gases are not eligible for return.
- Sale items and gift cards are non-returnable.
- If you have questions about a specific item, please contact us.
- All sale items are non-returnable and non-exchangeable, regardless of condition. Please review your purchase carefully before completing your order.
Exchanges
- For exchanges, return your item and place a separate order for the new product.
United States Returns Policy
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All US tariffs are paid by the buyer. The courier will send the buyer an invoice for the tariff due as it becomes ready. Because tariff policies change frequently, tariff charges are unpredictable and may vary.
- Due to recent changes in trade regulations, we no longer accept returns from the United States. Please review your order carefully before purchase. For concerns or assistance, contact customer service.
- Some orders require a signature as proof of delivery. This requirement depends on the order value and delivery location.
Refunds
- Once we receive and inspect your return, we will notify you of refund approval.
- We will automatically process approved refunds to your original payment method within 10 business days.
- Please allow additional time for your bank or credit card company to process the refund.
- If more than 15 business days have passed since the refund was approved, contact us at info@bywardcentre.com.